Coverage Limitations & Excluded Services

This document outlines the core actions, content categories, and areas that fall outside the scope of services provided by NOSTOS ONLINE PRIVACY PROTECTION TECHNOLOGIES LTD (“the Company”) under any subscription or emergency plan. Its purpose is to ensure a clear understanding of the service boundaries and avoid any misinterpretation regarding the nature of protection offered.

The absence of an action from the list below does not imply that it is included. The Company acts only when the Client cooperates fully, usage limits are respected, and the request is neither false nor malicious. Only what is explicitly defined in the Service Terms and the active plan is considered within scope.

• Guarantees permanent deletion of content from the internet or prevention of its reappearance, especially on unknown or non-cooperative platforms.
• Removes material posted in private channels (e.g., SMS, private emails, closed chats or encrypted groups).
• Intervenes in or monitors peer-to-peer networks, torrents, or dark web platforms.
• Removes content circulated through end-to-end encrypted messaging between users (e.g., WhatsApp, Signal, Telegram).
• Restores or recovers passwords, email accounts, or social media profiles that have been hacked or locked.
• Acts upon content that does not concern the Client's personal privacy or legitimate interest.
• Processes professional content unless there is written authorization from the legitimate right-holder.
• Removes public material, including:
  - Videos or photos taken in public spaces (e.g., streets, concerts, stadiums).
    - Broadcast footage, live streams, kiss cams, or public security camera footage.
    - Any content publicly accessible without technical or legal access restrictions.
• Recovers or decrypts lost, locked, or deleted files, documents, or devices.
• Handles banking, payment, or financial fraud matters.
• Provides legal representation, mediation, or exercises the 'right to be forgotten' under GDPR.
• Engages in reputation management, SEO suppression, review removal, or image-building services.
• Tracks IP addresses, locations, or metadata beyond what is explicitly submitted and authorized by the Client.
• Performs surveillance, hacking, or infiltration of third-party platforms, accounts, or systems.
• Provides ethical hacking, vulnerability testing, or red-teaming services.
• Contacts or negotiates with blackmailers, extortionists, or any individuals threatening the Client.
• Acts on vague, disputed, or undocumented requests that do not clearly fall within the scope of services.
• Processes content published before the activation date of the Client’s plan (legacy). Such material is only handled under the Emergency Plan, and the Company reserves the right to reject or cancel the subscription without compensation if misuse is attempted.
• Takes action on content that has been publicly available for over 12 months (retrolegacy). The Company may refuse to process such material or proceed without any guarantee of result or obligation of compensation.

By signing or accepting this document, the Client acknowledges full awareness and agreement that the above limitations form an integral part of the contractual agreement.